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我的ICE HV160自行返回米国，45天了。还在死等中........ 昨天CC终于在RCM出面澄清并通报了现在的状况：
The original quote by Patrick was based on the assumption we would have the replacement control boards available. Unfortunately things do not always go as planned and there have been some hang ups in getting the controller corrected. We had to redesign the control board and source new parts. The redesign took MUCH more work and time that we ever thought it would. We also had some troubles getting the right parts.
We had to initiate the recall immediately because of the risk involved in using the ESC in its current state. Unfortunately at that time we did not have all of the components required to make the modifications to fix the controllers. It has taken much longer than expected to get the correct components and get the new control board design and has led to longer delays than we originally planned.
We also wanted to make sure that the changes being made would take care of the problem completely. We didn't want to have to go through another revision that didn't fix all of the potential issues. We have finalized the design, and all of the components are now in house. The control boards have been completed and the power boards are in production at the beginning of next week. I just talked with the production planner today, and she is hoping to have the first new controllers coming out of testing late next week.
I understand the frustrating part with all of this is because of the expectations we gave initially and since then the complete lack of updates and communication. This is inexcusable and the one thing that was avoidable and could have been fixed easily. Most of the frustration people have expressed to me is not knowing what was going on with their controller. As you can imagine this has been a VERY busy and stressful time for us, but is not a good excuse by any stretch of the imagination.
But rest assured we are working as quickly and as diligently as possible to get controller back to our customers. Everyone has been very understanding and patient with us, but long delays and being left in the dark will start to annoy the most patient person. If you sent in a new ESC, you are guaranteed to get back a new, unused ESC. If you sent in a used ESC, we will replace the control board and if it passes testing, you will get your original controller back; if it fails testing, then it will be replaced with a new controller.
We can't apologize enough for the delays, frustration and lack of communication; but I can tell you we are VERY close to getting the Mamba XL's shipped out. As most of you know this is not how things normally work for us, but this recall is far from normal.
Thomas Porfert
Tech Support
Castle Creations |
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发表于 2011-10-18 11:09
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